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1. The service is available on the following countries: Austria, Belgium, Bulgaria, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Luxemburg, Netherlands, Poland, Portugal, Czech Republic, Slovakia, Romania, Spain, Slovenia, Sweden and Hungary (except Channel Islands, Canary Islands, the cities of Ceuta and Melilla, Madeira, Porto Santo, Malta and Cyprus). Mon-Fri 9am - 7pm EST Sat-Sun 9am - 6pm EST. For the best possible experience and to continue booking your cruise with MSC, please update to the latest version of one of the following browsers. Have you thought of arriving at the port hands-free? For MSC Yacht Club Guests, it is also used to access the MSC Yacht Club area. Yes, you can. They will be checked at the cruise terminal and during boarding. Go to the embarkation area with your ticket and all personal travel documents required for the cruise, where you should show your embarkation form and documents to our staff. Properly trained and certified guide dogs are always allowed on board, provided they are in good health and have all the documents required for entering the foreign countries visited during the cruise. We reserve the right to remove any beverages present in Guests luggage. In order to issue the e-tickets, the following personal information is required for all passengers included in the booking: First Name, Last Name, Date of Birth, Place of Birth, Gender, Nationality, Passport or National ID Card Number, Passport place and date of issue, Passport or National ID Card expiry date, and Emergency Contact Information (First name, Last name, Telephone Number of a relative or friend not traveling with you, that we may need to reach Before arriving at the port, you should ensure that you have all personal travel documents required, and that all personal information shown on your embarkation form is correct. Click here find out more about our enhanced Health & Safety measures and our new, even safer onboard experience. Many thanks and we look forward to welcoming you onboard very soon. Complete your web check-in NOW! The MSC Aurea Experience enables cruisers to go to the front of the line and board before other waiting passengers. 8. On some lines you can turn up at the port soon after midday and be embarked fairly swiftly - does that happen on MSC and could we get lunch on board, even if we board later? MSC will assign you a one hour boarding window; I cannot say how that hour is determined (unless you are in Yacht Club). and about the pkg that comes with it. Main restaurants serving gourmet meals accommodating a variety of dietary restrictions We are staying in Hamburg the night before so have planned to be at the port by around 11:00am. The tenders are also accessible. > Priority boarding & luggage (only on embarkation day) > Dedicated priority check-in and check-out > Entry to exclusive areas "The One Sun Deck" and "Top Sail Lounge . We were stymied only once in Miami when they would not open the doors until 12 noon and we had to stand outside for 1 1/2 hrs. Wondering how your experience onboard was, if you got your Black status thru the matching program. There are 19 passenger decks, 11 with cabins. MSC Euribia deck plan view at Cruisedeckplans showing the newest deck plan layouts, public venues and stateroom pictures and our own deck plan pdf (printable version). Yes, provided that he/she is fully independent. Our priority is the health and safety of our guests and crew. Accessible cabins, fitted out especially for guests with disabilities and/or reduced mobility, are available on every ship in the fleet. For further information and technical specifications, please see the relevant section. They shall be confiscated and can be taken off the ship to be used while in port. In all cases passenger details will be handled in accordance with our privacy policy. Cabin Type . Activate your Cruise Card for onboard purchases. Main restaurants serving gourmet meals accommodating a variety of dietary restrictions, SPORT AND ENTERTAINMENT In any case, the maximum amount of luggage in each cabin must not exceed 100 kg and/or 8 pieces among all passengers in the same cabin. Watch the video for more useful information about your cruise. 10. Once the MSC Sinfonia arrives in Durban harbour, clearance by port authorities and disembarkation can take a while, and it is recommended you book to fly out of Durban after 13h00 that day. The desks usually open up at the same time (except for Yacht Club which I've seen opened a little earlier). They are supported by just as many staff and crew who work hard behind the scenes to ensure you enjoy every moment onboard. Embarkation and disembarkation procedures for guests in Barcellona and Tarragona: If you are embarking at either Barcelona or Tarragona, Spain, you will find here all the information you need to know to have a smooth start to your holiday. The Hotel Service charge does not apply to children under 2 years of age old at the time of the cruise departure date. Do you know that your browser is out of date? The cruise is not until the beginning of Sept, so will be a while before we get our tickets, but sounds like we can just make our way to the port after we check out of our hotel, which is what we wanted to know. Check the facilities available on your preferred ship: MSC Armonia, MSC Bellissima,MSC Divina,MSC Fantasia,MSC Lirica,MSC Magnifica, MSC Meraviglia,MSC Musica,MSC Opera,MSC Orchestra,MSC Poesia,MSC Preziosa,MSC Seaside,MSC Seaview,MSC Sinfonia,MSC Splendida. Are you taking the Kielius bus? Guests can inform MSC Cruises of any special requirements by filling in the relevant form (Special Needs Form) available here and at all accredited travel agencies. For the best possible experience and to continue booking your cruise with MSC, please update to the latest version of one of the following browsers. 877-665-4655. Any piece of luggage exceeding the allowance will not be accepted at Check-In. 00961 1 583 620. Beautiful ship- TERRIBLE service. By gatlinburg, March 6, 2019 in MSC Cruises. In order to ensure a smooth embarkation experience, it is extremely important that you always arrive at the port with your e-ticket, including the embarkation form with complete and accurate personal data. Click here find out more about our enhanced Health & Safety measures and our new, even safer onboard experience. For MSC Yacht Club Guests, it is also used to access the MSC Yacht Club area. The priority boarding and check in and check out processes for MSC Yacht Club guests are seamless, easy and headache-free, so you can spend your vacation time actually relaxing. If you are already a member with an upcoming confirmed cruise with MSC, update or confirm before your cruise your contact details (email, mobile, phone or address) to collect 100 extra points. Bagexpress: luggage Delivery Service home-cabin-home. Working with the Lost & Found offices of each airport, we will make every effort to track your luggage and, where possible, have it sent directly to the ship at one of the subsequent ports of call. Then join the Club prior to sailing and earn 100 bonus points! Home; . The Aurea experience is MSC Cruises' top package. Choose from a range of accommodation including cluster cabins for family groups and experience packages to upgrade your onboard choices. Thank you for visiting our site and we look forward to seeing you on board soon! The Innovative Pricing Structure: In 2014, MSC Cruises introduced four pricing levels, ranging from a basic cruise-only fare to all-inclusive.Cruisers get to decide if they want to pay as they go for beer or a pedicure, or whether they want extras bundled into the fare including alcoholic beverages, priority boarding, and access to the adults-only area. Starting on 1 April 2021 - for all new reservations on Winter 2021-22 departures and onwards - Hotel Service Charges will become mandatory as an integral part of the total cruise price. MSC gives you the chance to book yourluggage delivery servicefrom your home to your cabin and viceversa thanks to the MSC guest dedicated partnership with Bagexpress. We embark on a Sunday, so the ferries will not be going across to near the Steinwerder Terminal, so seems we may need a taxi direct from our hotel, (or a bus, then a train to Veddel and a taxi from Veddel). FOR SCHENGEN AREA* NATIONALITY GUESTS AND FOREIGNERS RESIDING IN SCHENGHEN AREA: *Travel requirements for Schengen guests extended to Bulgaria, Croatia, Romania, Cyprus, Ireland (Austria, Belgium, the Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, the Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden and Switzerland), extended to Bulgaria, Croatia, Romania, Cyprus & Rep. of Ireland. Free priority boarding: Save time with priority boarding on the day of embarkation. 2023 MSC Cruises S.A. All rights reserved. It is the sole responsibility of the Guest to identify and obtain all required travel documents for the entire cruise vacation and have them available when necessary. As it expands its fleet at a rapid pace, MSC Cruises is massively building its footprint in North America in an effort to woo more Americans. 2023 MSC Cruises S.A. All rights reserved. CC Help Jenn They will give you the particular number being issued at the time of your arrival, regardless of what boarding time your tickets indicate. MSC Cruises has obtained a certification from Bureau Veritas for the preparation and serving of gluten-free meals worldwide (food code: < 20 ppm*) in the main restaurants of MSC Seaside, MSC Seaview, MSC Meraviglia, MSC Preziosa, MSC Divina, MSC Splendida, MSC Fantasia, MSC Magnifica, MSC Poesia, MSC Orchestra and MSC Musica. Alternatively, you may travel with another insurance policy covering the above risks. Discounted drink package option available at the time of booking In some cases, however, closer examination may be necessary and replies may take a little longer. Guests without proper traveling documentation will be denied boarding. Board the ship where staff will take your security picture, if you have not already done so via the MSC for Me app or web check-in(if available). The majority of ports are fully accessible, but it is nevertheless advisable to check the details in the relevant section. MSC's family cabin 9. Sounds delightful!!! Security staff may search a Guest and/or his/her luggage and confiscate any articles that the Company considers could risk the safety of the Guests, crew or ship (such as weapons, sharp objects, kettles, irons, hair irons, etc.). If we are notified after this deadline we will do everything in our power to provide the services requested, but this may not be possible at such short notice. Prams and wheelchairs are always allowed on board, but must be declared at the time of booking confirmation. A cruise line we often use from the UK does not start embarkation until after two and the first meal they serve is afternoon tea. With every new ship, MSC Cruises keeps improving their Yacht Club, and on MSC Seashore, the space is at the top of its game. On working days requests are usually dealt instantly. Booking by travel agent: the documentation should be sent directly to your travel agent, Booking through our website: the documentation should be sent to the following address: mscdirect@msccruises.co.uk. Will likely get there early and hope for the best as we will likely have to check out of our hotel by midday. That memory loss must be worse than I thought - perhaps I need a holiday :). - On the day of embarkation, all Aurea guests will have priority check-in and boarding with dedicated check-in desks and embarkation corridor (depending on the cruise terminals facilities). 5. PTC DAWG. Are the ports visited during the cruise accessible to passengers with disabilities or reduced mobility? If needed, or in the event of an emergency, the parents will be notified promptly, possibly by using beepers. 2:00 PM. Your browser is not compatible with our new website and may not be secure. 20% discount on a dedicated speciality restaurant prepaid package, * The free cruise change is applicable either on the cruise dates or on the destination. 3. On my ticket, I am assigned to check in at 2:30. Varied programme of Broadway-style theatre shows Thank you very much for this information. Modern ships and elegant cabins Read all the information regarding the halting of our ships & booking updates here. Says you get unlimited soft drinks-specialty coffee-wine-Beer and gelato. Aurea priority boarding at Port Canaveral for Meraviglia.. By PTC DAWG, 6 hours ago in MSC Cruises. Guests requiring an accessible cabin can request it at the time of booking. My Choice Dining**. The app is available on android or apple devices and assists passengers with planning and communication both pre-cruise and while onboard. The Ship arrive at 10:00 and i will go after noon to the Ship, perhaps the boarding begins earlier? Normal boarding does start around 10:30, that is correct. Other technology includes Zoe, a virtual personal cruise assistant to answer any questions, check the bill and reserve restaurants in seven different languages. We are new to MSC and will be in a Fantastica Balcony on deck 9. Worth Reading: MSC . MSC Cruises was one of the first lines to introduce this ship-within-a-ship concept, along with Norwegian Cruise Line. IMMEDIATE ACTION: We kindly ask you to complete the health questionnaire and accept our passage contract as quickly as possible. Please note that, staff may confiscate any articles that could present a safety risk. - Things you can leave at home: pool towels or hairdryers (youll find these in your cabin); cigarettes, sun cream or beauty products (all available from the onboard shops). For the most part, it is similar to other cruise lines. Does MSC Cruises offer assistance to passengers with disabilities or reduced mobility? Say you're a top member with Hilton. Who gets priority boarding on Princess cruises? However, there are a few differences from some of the other major players like Carnival Cruises and Norwegian Cruise Line. priority disembarkation and boarding on shore excursions days; free premium alcohol and Wi-Fi packages; a bathrobe and slippers; complimentary access to the Aurea Spa thermal suite; 24-hour . On MSC Armonia, MSC Sinfonia, MSC Opera and MSC Lirica guests can find only a limited selection of pre-packaged gluten-free snacks such as, biscuits, croissants, sponge cakes and muffins. By There are six different shows every week at the theatre, as well as the MSC Factor talent contest. Open-air sports facilities We offer an incredible range of shore excursions for every taste: whether you prefer adventure, nature, culture or history, we've designed something for you and the whole family. tring, March 29, 2017 in MSC Cruises. Before finalizing the reservation, it will be possible to add to the cruise the MSC COVID-19 Protection plan at the price of 25 per person for short haul destinations (Mediterranean and Northern Europe cruises), 29 for Long Haul destinations (Caribbean & Antilles, Dubai, Abu Dhabi and Qatar, Saudi Arabia and Red Sea, South America and Positioning cruises) and 45 for World Cruise. There is no normal time. Discounted drink package option available at the time of booking Do on-board staff receive special training in providing assistance to passengers with disabilities or reduced mobility? Recommended Posts. For a better experience and to continue your booking with MSC, please update your browser by downloading the latest version below. Europe: EC Regulation 1889/2005 states that:Any natural person entering or leaving the Community and carrying cash of a value of Euro 10,000 or more shall declare that sum to the competent authorities of the Member state through which he is entering or leaving the Community in accordance with this Regulation. Your browser is not compatible with our new website and may not be secure. For any other requirements not expressly mentioned in this section, please get in touch with your travel agent. Join before the cruise and earn 100 bonus points. All on-board staff receives special in-house training so that they are aware of the needs of passengers with disabilities or reduced mobility and are able to give them the necessary assistance. At MSC the Club is actually not that good. Effective for Carnival cruises that . Enter your booking information. By Thank you for visiting our site and we look forward to seeing you on board soon! MSC Cruises announced the easing of boarding requirements from October 1, 2022, part of the company's health & safety protocols. Cruise change for a fee, COMFORT All personal data provided by guests will be treated in a manner that fully conforms to our privacy policy. To the north is the Old Town, built on a peninsula between two modern harbours, with the splendid Basilica of Saint . Can I use them? Recreational activities for children, SERVICES Opportunity to choose the cabin and its location MSC for Me (where available) Visit our FAQ. Mon-Fri 9am - 7pm ESTSat-Sun 9am - 6pm EST. Once MSC Grandiosa is launched, we will complete the certification process with Bureau Veritas that will allow us to offer gluten-free menus* on these ships as well. Such change needs to be performed up to 1 month before departure, for a new cruise to sail within 3 months from the original departure. Buffets and the main dining rooms provide meals all day long, including breakfast, lunch, dinner and snacks. I'm hoping they will allow us to board early, as we have to check out of our hotel by 12. MSC Cruises ; Aurea Priority Boarding Please Read: COVID-related Discussion. Modern ships and elegant cabins Thank you, but we will not be embarking in the US. For cruises booked through a travel agent, you may ask them to complete the web check-in process on your behalf. My Choice Dining**. Yes. Cruising has become less of an all-inclusive vacation over the years, with cruise companies selling lots of add-ons to increase onboard spending. Can I undergo dialysis treatment onboard? Please note that staff may search you and/or your luggage and confiscate any articles that could represent a safety risk. Are there signs for passengers with visual disabilities? Mon-Fri 9am - 7pm EST Sat-Sun 9am - 6pm EST. 24-hour room service (delivery for a fee) For further information on the services offered on board, on how to inform us of any special needs or other requirements not expressly mentioned in this section, please get in touch with your travel agent. For any additional information, please consult the below grids. For cruises including flight connections, please follow any instructions given by the airline. Lunch is available in the buffet for embarking guests and is usually extended into the afternoon. Valuable luggage and insurance I realise things can well be different on the day, but I was looking for a rough guide. who will escort them to the dedicated line for priority Check-In. It includes: For suites and balcony guests who desire a more all-inclusive vacation, this is the most deluxe tier. During your cruise you will meet staff throughout the ship who provide you with excellent service. They will probably indicate an embarkation time in the late afternoon on your cruise ticket, but in many (most?) We're seasoned cruisers with most experience on NCL, having also sailed RCCL and Carnival a few times each most recently. Then proceed to your cabin. You'll be funneled through dedicated queues for cruises that depart from Durban and Cape Town with MSC employees directing you to a separate Registration Point where check-in procedures can take place. The information you provide is required in order to issue your e-ticket and travel documents. 1.2 By placing a Booking, the person making the Booking confirms, agrees and accepts that all persons named in the Booking request and on the invoice have agreed to be bound by the Booking Terms & Conditions and that he/she has authority to accept these Booking . Do you have an upcoming confirmed cruise with MSC? Guests are encouraged to limit their checked luggage to two suitcases per person (not exceeding 90x75x43 cm in size and 23 kg in weight per bag), and two pieces of hand luggage per person (not exceeding 56x45x25 cm in size and 23 kg in weight per bag). 1. We are in an IHG hotel in Hamburg and can have a late checkout with them (if available) due to our loyalty club level, so may be able to stay in our room until about 2pm. If you are seated in a terminal they will board black, Aurea and yacht club first). We also advise our guests to carry the list of medicines they intend to take on board with them, to allow on-board medical staff to provide assistance in the event of a medical emergency. Spring break cruises: are they fun and should you try one? The Silver level also brings an unspecified milestone reward. For example, you can either leave the choice of cabin to us and benefit from the best rates available, or choose your own ideal cabin and location, while enjoying extra flexibility and additional benefits to make your cruise even more special. . Planning to sail with us soon? 4. To secure the best rates,visit the dedicated websiteor contact bagexpress's contact centre at+39 08119706711. If there are a number of people embarking they do stick to the numbers they allocate on arrival ridigly. I think technically it says somewhere that the first meal included in your cruise fare is dinner on Day 1, and I have seen at least one report on this board that people have been turned away from the dining room when they boarded early and tried to have lunch there. We therefore ask that guests inform us of any needs they have when they make their booking, or at the latest two working days before departure. how much sooner does priority boarding start than main boarding on msc? MSC Cruise Reviews Overview Reviews Deals Cruiser Rating 3.4 Average 8713 reviews Filters Cruise Line Ship Destination Show more filters 1 - 10 of 8,714 MSC Cruise Reviews Beautiful ship- TERRIBLE service Review for MSC Meraviglia to Bahamas yakmama 6-10 Cruises Age 30s Read More Sail Date: January 2023 Cabin Type: Balcony Aurea Helpful 1.1 In order to proceed with a Booking, the Passenger must contact MSC Cruises or one of the authorised Agents or representatives. Please note Guests must present only valid passport with at least residual validity 3 months at their arrival in the UK. If you have booked your cruise directly with MSC Cruises, please print your e-tickets before embarkation, otherwise please refer to your Travel Agent to get a copy. Otherwise, they must travel with a carer. Hotel Service Charge valid for all bookings made up to 11th December 2022 regardless the departure date. - Completing the web check-in does not guarantee any form of priority during embarkation. MSC Cruises accepts no responsibility for issues arising during airport departure or arrival. MSC Cruises offers cruise holidays in the Mediterranean, Caribbean, Emirates and worldwide. Many thanks and we look forward to welcoming you onboard very soon. You'll be given a number when you arrive -. Started October 12, 2018, Copyright 19952022 The Independent Traveler, Inc. MSC's most luxurious option, it offers a wide arrange of benefits for the ultimate cruise experience: Dedicated priority check-in and check-out, along with priority departure and return on port days 24-hour butler and room service, and dedicated concierge Memory foam mattresses, selection of pillows, bathrobe and slippers Basketball, volleyball, tennis, squash and soccer, Discounted drink packages at the time of booking, Opportunity to select cabin and superior locations, Complimentary picture at Mediterranean night, Opportunity to select cabin and its location, Discounted drink package at the time of booking, 20% off specialty dining package (prepaid), Excursions in ports (except beach in Ocean Cay), Beverage packages MSC has five different types of drink packages to choose from, Dining packages for specialty restaurants, Spa and wellness a variety of spa and wellness treatments, beauty salon and barbershop. This allows us time to provide the best possible service for our guests, which depends on the facilities and resources on board each ship. Your cruise experience is at the centre of everything we do. Share More sharing options. NB: Easy Onboard does not expedite your disembarkation process. Inclusions Exclusivity World of Choice Availability Plan Your Cruise Now LUXURIOUS COMFORT Created by renowned architects De Jorio Design International, each 7-night Mediterranean on MSC Divina: $4,958 (including taxes) for two adults, round trip from Valletta, Malta, June 2-9, 2024. Please note that any valuable luggage travels at your own risk.Insurance can be taken out through MSC Cruises according to the conditions; please contact your Travel Agent. However, MSC Cruises no longer offers free drinks for Aurea guests. Mon-Fri 8.00 - 16.00. Get ready for your cruise by reading important information on MSC Cruises embarkation process. Posted Thursday at 07:51 PM (edited) Greetings MSC Community -. For an extra cost, you'll enjoy benefits like access to exclusive areas of the ship, priority boarding and discounted spa treatments. Members; 197 March 27, 2017; Virginia, USA Louisville, KY. #1. We get off in Southampton on 1st. Bari, Italy. Now other popular cruise lines, . Make Sure Your Voice Is Heard! MSC Lounge and MSC Terrace For a better experience and to continue your booking with MSC, please update your browser by downloading the latest version below. EU ID Card is not accepted, even in case willing to remain on board during the call in the UK. View deals of MSC Poesia Stateroom 14044. ISLAND. So, go at the time that suits you - it'll be fine. You can Check-in online in just 3 clicks: MSC Seaside | Boarding the Ship, Yacht Club Cabin Tour & Top Sail Lounge | MSC Cruises Vlog Day 01 30,776 views Jun 9, 2018 332 Dislike Share Save Description Sean & Stef 22.6K subscribers. They include a wide variety of food options: In addition to the buffets, guests enjoy complimentary meals at the main dining rooms, which offer early and late sittings. Well equipped gym with panoramic view You will be required to show your embarkation form before boarding. For certain requests closer examination from a practical or medical point of view may be necessary, and this will be carried out by a specialised internal committee. Embarkation begins at the Check-In time shown on the cruise ticket. IMPORTANT INFORMATION FOR CRUISES CALLING IN THE UK. In order to be able to provide our guests with the best possible on-board experience, we need to be aware of all our guests special needs in good time, regardless of their complexity. Our experience with MSC and lack of communications is scaring me. Enjoy! 2pm is still very reasonable. What is the normal time for embarkation to start on MSC cruise ships. Embarkation begins at the check-in time shown on your cruise ticket.
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