It is not always necessary to use it. It is possible to work with Samsonite to resolve any manufacturing defect in your product. Save my name, email, and website in this browser for the next time I comment. 20% Off Best Sellers, Shop Now. Manufacturing specifications are subject to change without notice. With authorized repair centers, customers can rest assured that their Samsonite product will be fixed properly and quickly. With this quick guide, youll be back on the road in no time. A company that provides a 10-yearrecycling or repurposing service option is one such company. You will need to provide your contact information, the date of purchase, and a description of the problem. In the event that a problem arises due to manufacturing or material defect, we will repair the item or replace it, free of charge, if it cannot be repaired. Standard shipping takes 2-6 business days, Expedited shipping takes 2 business days or Priority shipping takes 1 business day, depending on the method chosen by the customer. Inspect your Product immediately after handling by anyone other than you. WebFor warranty service at a Service Center, you will need the duly completed warranty certificate or original receipt of purchase. United States: 1-800-262-8282 In addition to the rights described herein, you may also have other rights that vary from state to state or country to country with respect to the exclusion or application of implied warranties, incidental and consequential damages and repair and replacement. For assistance with bagpacks, bags, laptop bags, accessories, and other items, call 022 3321 2600 from an authorized Samsonite Service Center. This warranty is global and you may have your Product repaired at any Service Center in the world. Improper or incorrectly performed maintenance or repairs void this warranty. The duration of the warranty is stated on the warranty card inside the If you no longer have your warranty information, please contact questions_canada@samsonite.com with pictures of your product. Free Shipping Over $150 see details. Shop online at Samsonite.com. The Service Center will determine whether or not the problem is covered by Samsonites warranty. If the warranty applies, you will be notified as to whether the Product will be repaired or replaced. Any such repair or replacement will be at Samsonite's expense, including any costs required to return the repaired or replacement product to you. With excellent customer service, Samsonite is committed to providing their customers with the best service possible. Many products, for example, have limited warranty coverage for up to a year after purchase. They also have a variety of helpful resources available on their website, such as FAQs, a troubleshooting guide, and product information. Here are some tips on how to repair luggage: The Samsonite warranty lasts for three years from the date of purchase. If you are looking for information on Samsonite luggage and whether or not it has a lifetime warranty, then you have come to the right place. Visit our corporate site for more information. An error occurred in your subscription. Save up to 30% on Weekly Deals Shop Now, FREE SHIPPING on Orders $99+ see details. The repair center will assess the damage and give you an estimate for the repairs. If it is, return the luggage to Samsonite for repair. Samsonite requires that you use only an approved Samsonite service centre (Service Centre) for WebSamsonite - Durable & Innovative Luggage, Business Cases, Backpacks & Travel Accessories | Shop.Samsonite.com Previous Free Shipping Over $150 see details 20% Off You can find Samsonite products at many retailers, both online and offline. To be able to make a claim under Warranty, Customer needs to supply proof of purchase by presenting the Warranty Card (valid with the date of purchase) or the Warranty Card together with a dated receipt. Canada: 1-800-265-4933 The first 6 digits (5 for older products) should be entered in the first box, the following 4 digits in the second one. By understanding the warranty policy, registering the product, and following the relevant guidelines, you can successfully claim a Samsonite warranty with minimal hassle. Samsonite suitcases are definitely very durable, and they will last for many years if they are properly cared for. . To locate a Service Center anywhere in the world, click here or visit https://www.supportandgo.com/ServiceInfo/ServicePointLocation. Samsonite Travel Equipment is always performance tested, at fully loaded capacity, using our stringent quality control standards. Samsonite products are rigorously tested to ensure that the travel products you trust meet stringent standards. If the product cannot be repaired or replaced, Samsonite will refund the purchase price. Samsonite suitcases and bags are known for their durability and quality, and their lifetime warranty is a testament to their commitment to providing the best products to their customers. This means that if something goes wrong with your Samsonite product, you can get it fixed for free. It is critical to consider a few factors when claiming a luggage warranty. Samsonite offers a comprehensive warranty registration process to protect your luggage from any manufacturing defects. While any qualified luggage repair facility can care for your luggage, only Samsonite Authorized Repair Centers are authorized to do warranty repair work. Secure Socket Layer (SSL) encryption is used for every transaction in order to ensure that your order is secure. It is important that Customers inspect their luggage after it has been handled by an airline company or any transit company. Improper or incorrectly performed maintenance or repairs void this warranty. Are Authentic Coach Bags Made In The Philippines? Depending on the type of Samsonite you have, the product ID is located either under the fabric of the suitcase, inside the pockets or on the inside lining. Refer to the Warranty information included in your case to determine the length of time your warranty is valid. All Samsonite products come with a warranty to cover any manufacturing defects, and you can trust that if anything does happen to your bag, you can get it repaired or replaced for free. You are, however, responsible for all costs of getting the Product to any such Service Center including, but not limited to, the cost of packaging, shipping and applicable taxes. The warranty provided herein is limited to the value of the Product. Postal Code (Please use your local format) *. Your browser's Javascript functionality is turned off. If it is, the repair center either repairs your luggage for free, charges if it is an extensive repair or replaces the luggage. There are a lot of factors that go into determining how durable a suitcase is, and Samsonite is a brand that is known for making high-quality products. Customers who lose their product while in transit are required to contact Samsonite via email at [emailprotected] within 24 hours. Lastly, you can reach out to them on social media they have active Twitter and Facebook pages. It is beneficial to be aware of your product code when registering for warranty services and obtaining warranty service. The Service Centre will determine whether or If you want to find out what the product code is, you can look for it on the warranty card or on a label inside the suitcase. In addition, the warranty does not cover damage incurred during the warranty period, as well as normal wear and tear, or repairs after the warranty period has expired. Lets dig into it and see what we can uncover. Manufacturing specifications are subject to change without notice. See Privacy Policy * Wheeled High Sierra products carry a five-year warranty from date of purchase. If the zipper is broken, you can replace it with a new one. Mexico: (01800) 904 89 00 WebLuggage equipped with TSA locks is required for all customers travelling to the US, as using TSA locks allows your luggage to be unlocked and inspected by security authorities If the product is not under warranty as determined by the Authorised Repair Agent, any repairs agreed The duration of the warranty and the designation of the goods to which it applies are stated on the warranty documentation inside the Product and/or in the list of Product features on our website. Our warranty is intended to give you specific legal rights. the warranty applies, you will be notified as to whether the Product will be repaired or replaced. House Nr *. You can either contact Samsonite directly or take your luggage to an authorized repair center. Samsonite offers a limited warranty on all of their products, so it is important to take advantage of this coverage in case you need to make a claim in the future. Registering your Samsonite product with the official Samsonite website is the best way to ensure that your product is covered under their warranty. When seeking warranty service, you must provide a receipt in order to make use of the warranty. Reliable Quality And Durability: Samsonites 10-year Warranty. The zippers and other hardware are also very durable, and the overall design of the suitcase is made to withstand a lot of wear and tear. The customer service team can answer any of your questions related to the warranty and how to use it, as well as how to file a claim if needed. REACH addresses the production and use of chemical substances, and their potential impacts on both human health and the environment. WebImprove your Samsonite experience by registering your product. Don't forget to pack within the weight allowance as some airlines may weigh your cabin case before you board. United States: 1-800-262-8282 Be sure to read and follow the instructions carefully to make sure that your claim is processed quickly and without any issues. If the Product is to be replaced and the Product is no longer available, Samsonite will substitute a comparable Samsonite product. Product locks are intended only to prevent accidental opening and cannot necessarily prevent theft of https://www.supportandgo.com/ServiceInfo/ServicePointLocation. 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